How can we help?
Support is for app, account, privacy, Apple Health permissions, subscription and general product questions. We aim to respond within 2–3 business days.
- Support cannot help with medical advice, diagnosis, treatment, symptom interpretation, medication guidance, dose guidance or emergency situations.
- For urgent symptoms or emergencies, contact your local emergency services or a clinician immediately.
- Billing, subscription cancellations and refunds are handled by Apple — we cannot process these on Apple’s behalf.
What support can help with
- App setup, features and general usage questions
- Account and login issues
- Privacy questions and data access requests
- Apple Health permissions — connecting or disconnecting body weight, step count and active energy
- Subscription questions (note: billing, cancellations and refunds are managed by Apple)
- Data deletion requests
- General product feedback
What support cannot help with
- Medical advice of any kind
- Diagnosis, treatment or clinical guidance
- Symptoms or side effects
- Medication guidance or dose guidance
- Symptom interpretation
- Emergency situations — call local emergency services
- Clinician referrals or clinical recommendations
Urgent symptoms and emergencies
For non-urgent symptoms or side effects concerns, contact your prescribing clinician directly. Our support team cannot assist with clinical questions of any kind.
Getting started
After downloading GLP Week Coach, a short setup flow guides you through:
- Setting your injection day (dose day) to establish your 7-day cycle
- Choosing daily reminder targets for protein, hydration and fibre
- Optionally connecting Apple Health for body weight, step count and active energy context
The Week Engine sets your routine support cycle from your injection day. Different days of the week receive different routine support — calibrated to how GLP-1 weeks tend to feel.
Apple Health permissions
Apple Health connection is entirely optional. GLP Week Coach works fully without any Apple Health connection. When granted, the app reads body weight, step count and active energy only. No other health categories are accessed.
- To connect: Enable in app Settings under Apple Health
- To disconnect (iOS Settings): Go to Settings › Privacy & Security › Health › GLP Week Coach and toggle off body weight, step count and active energy
- To disconnect (Apple Health app): Open Apple Health › Sharing › Apps and select GLP Week Coach
Apple Health data is never used to provide diagnosis, treatment, medication guidance, dosing guidance, symptom interpretation, clinical monitoring or emergency support.
Subscriptions, billing and refunds
All subscriptions, payments, renewals, cancellations and refunds are managed directly by Apple App Store. We cannot process refunds or billing changes on Apple’s behalf.
- Cancel subscription: Apple ID › Subscriptions › GLP Week Coach
- Refund requests: reportaproblem.apple.com
- Billing questions: Contact Apple Support directly
Deleting your data
You have two ways to request data deletion:
- In-app: Settings › Delete my data
- By email: support@glpweekcoach.com with subject “Delete my data”
We will confirm by email when your data has been deleted.
Response time
We aim to respond to all support requests within 2–3 business days. Requests submitted on weekends or public holidays (UK) will be picked up on the next business day.
Please include a brief description of your issue and your iOS version where relevant. Support cannot respond to medical, clinical or emergency questions.
Contact support
We aim to respond within 2–3 business days. For urgent medical concerns, do not wait for a support response — contact your clinician or emergency services.