Privacy Policy
- GLP Week Coach is an educational routine support companion, not a medical service.
- Apple Health access is optional and read-only.
- The app may read body weight, step count and active energy only with your permission.
- No ads. No selling personal data. No health data used for advertising.
- You can request data deletion in the app or by email.
Who we are
GLP Week Coach is operated by The UGC Playbook LTD, a company registered in England and Wales. Our contact address for privacy matters is: support@glpweekcoach.com.
What GLP Week Coach is
GLP Week Coach is an educational weekly routine support companion for people using weekly GLP-1 injections. It helps users reflect on their weekly routine, note check-ins, set reminders, and optionally prepare user-controlled summaries. It is not a medical tool, clinical application, or regulated health device.
What this policy covers
This policy covers how we collect, use, store and protect information when you use GLP Week Coach on iOS. It also describes your rights and how to contact us with privacy requests. It does not constitute a full GDPR, CCPA or other regulatory compliance statement, but we aim to meet applicable standards for our user base.
Information you provide
When you use GLP Week Coach, you may provide:
- Your injection day and weekly schedule preferences
- Daily check-in entries (appetite notes, routine observations, how you feel)
- Reminder preferences (protein, hydration, fibre targets)
- Optional user-controlled summary content you choose to generate
- Your email address if you contact support
This information is used solely to provide the app's routine support features. It is not used for advertising, sold to third parties, or shared with employers, insurers, clinicians or marketers unless you choose to share something yourself (for example, by copying a summary and sending it to your clinician).
Optional Apple Health data
GLP Week Coach may request optional read-only access to Apple Health data to provide weekly routine context. This connection is entirely optional. The app works fully without any Apple Health connection.
Apple Health data types accessed
- Body weight — read-only, for weekly routine context only
- Step count — read-only, for movement pattern context only
- Active energy — read-only, for weekly activity context only
No other Apple Health categories are accessed. If additional Apple Health categories are added in a future version, this will only occur with explicit user permission and this policy will be updated accordingly.
Apple Health data is processed on-device where possible and is never used to provide diagnosis, treatment, medication guidance, dosing guidance, symptom interpretation, clinical monitoring or emergency support. Apple Health data is not used for advertising or profiling.
How to disconnect Apple Health
You can revoke Apple Health permissions at any time:
- iOS Settings › Privacy & Security › Health › GLP Week Coach — toggle off body weight, step count and active energy permissions
- Or open the Apple Health app › Sharing › Apps and select GLP Week Coach
App data stored on your device
Most routine check-in data, preferences and app settings are stored locally on your device. This data is not transmitted to our servers except where required to provide app functionality (for example, subscription status checks). Local device data is subject to your own device security and iOS backup settings.
Information collected automatically
We may collect limited technical information to operate and improve the app, such as:
- Crash logs and app error reports (used to fix bugs)
- App usage statistics (aggregated and anonymised where possible)
- Device type and iOS version (for compatibility)
- Subscription and transaction identifiers (managed via RevenueCat)
We do not use tracking pixels, advertising SDKs, or behavioural analytics tools that profile individual users.
How we use information
We use the information described in this policy to:
- Provide the app's routine support features
- Manage your subscription and entitlements
- Respond to support requests
- Fix bugs and improve app stability
- Comply with our legal obligations
We do not use your data to make automated clinical decisions, assess your health, or provide any form of medical guidance.
No ads and no selling data
GLP Week Coach contains no advertising. We do not sell personal data. We do not use health data or routine data for advertising or profiling purposes. We do not share your data with advertisers, data brokers, employers, insurers, or marketers. We do not share your data with clinicians or healthcare providers unless you explicitly choose to share something yourself.
Subscriptions and payments
GLP Week Coach may offer subscription features. All subscription payments, renewals, cancellations and refunds are handled directly by Apple App Store under Apple's standard terms and conditions. Apple processes your payment securely via your Apple ID. We do not receive your full card details or payment credentials.
We use RevenueCat to manage subscription status and entitlements within the app. RevenueCat receives transaction identifiers and subscription state information in order to grant or revoke access to premium features. RevenueCat does not receive your health data, routine check-in data, or Apple Health data.
For billing questions, cancellations or refund requests, contact Apple Support or visit your Apple ID subscription settings. Our support team cannot process refunds on Apple's behalf.
Service providers
We use a small number of third-party service providers to help operate GLP Week Coach:
- RevenueCat — subscription and entitlement management
- Apple App Store — payment processing, app distribution
- Apple HealthKit — optional on-device health data access
We only share data with service providers to the extent necessary for them to provide their services to us. We do not authorise them to use your data for any other purpose.
International users and transfers
GLP Week Coach is available internationally. If you use the app outside the United Kingdom, your information may be processed in the UK or in countries where our service providers operate. We aim to ensure appropriate safeguards are in place for any international data transfers consistent with applicable law.
Data retention
Routine check-in data and app preferences are stored primarily on your device and are retained for as long as you use the app. Where data is stored on our servers (for example, account or subscription data), we retain it only as long as your account is active or as needed to provide the service, resolve disputes, or comply with legal obligations.
Deleting your data
You can delete your data in two ways:
- In-app: Use the Delete my data option in app Settings
- By email: Contact support@glpweekcoach.com with subject “Delete my data”
We will process deletion requests within a reasonable timeframe and confirm when complete. Note that some data may be retained for a limited period to comply with legal obligations, resolve disputes, or for fraud prevention.
Your privacy rights
Depending on where you live, you may have rights including:
- The right to access your personal data
- The right to correct inaccurate data
- The right to erasure (“right to be forgotten”)
- The right to restrict processing
- The right to data portability
- The right to object to processing
To exercise any of these rights, contact us at support@glpweekcoach.com. We will respond within a reasonable timeframe in accordance with applicable law.
Children and age restriction
GLP Week Coach is not intended for use by persons under 18 years of age. We do not knowingly collect personal data from anyone under 18. If you are under 18, do not use this app. If we become aware that a person under 18 has provided us with personal data, we will delete it promptly.
Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, disclosure or misuse. However, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.
External links and official sources
GLP Week Coach may link to external websites including official regulatory and health authority resources. These external sites have their own privacy policies, which we are not responsible for. We encourage you to review the privacy policies of any external sites you visit.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated date. Continued use of the app after changes constitutes acceptance of the updated policy. We will not make material changes without updating this page.
Contact us
For privacy questions, data requests or any concerns about how we handle your information:
We aim to respond to all privacy enquiries within 5 business days.